Return & Refund Policy
Thanks for shopping at My Site (Madhuhomes.com).
If you are not entirely satisfied with your purchase, we’re here to help.
Order once placed cannot be canceled.
We offer a 5-Day Return Policy for all products.
Returns are accepted only for the following reasons:
- Damaged Product
- Dead on Arrival
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
- Clear images showing product & damage/ defect needed (Two Images require; one of damaged part and one of the entire product).
- Need to retain the original packaging and tags of the product.
- Refund will be processed after pickup of the product (pick-up within 3 days).
- Return request will be cancelled if product pick-up is not allowed by customer till 7 days after request.
- Refund will be processed only in initial mode of payment.
- No returns for loose /cut threads in certain fabrics.
- No returns for thickness unless in case of discrepancy with what is mentioned on website.
- No Longer Need the Product.
- No returns would be accepted for shape & size unless discrepant to that mentioned on website.
Our team will organize the reverse pickup within 48 hours. Reverse pick-up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials and receipt or proof of purchase unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
Please note that minor variations in color (up to 10%) may be seen due to differences in monitor resolution and will not be treated as not as per description.
Sending the product back
Once we receive your exchange/return request, we will organize a Reverse Pickup. When the product is received and approved by our quality team, we will issue a refund equal to the amount of your purchase only. This process can take anything between 3 to 8 days.
In case, our courier partner does not provide Reverse Pickup from your location, you will need to ship it back to us. Kindly send the product back to us within 7 days of receiving it.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Depending on the orders, the processing charges might be deducted.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges are applicable for weekend or specific time deliveries.
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this timeline, Madhu Homes shall be free to charge for holding the products for longer.
Once items leave our facility, we are not responsible for items lost, missing, or damaged by the carrier.
Non- Refundable/ Non- returnable Products / Services:
Certain Products / Services are non-returnable and Non Refundable: such products and services cannot be claimed under this refund/return policy.
If you have any questions on how to return your item to us, contact us.
Email id here: [email protected]
Contact Number here :
Postal Address : 134 ram gali no 4, raja park, Jaipur(RAJ.), 302004