FAQ’s

When will I receive my order?

Enter your delivery pin code on the item page to know the estimated delivery date for it.

What if I’m not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

How do I cancel an order?

Orders once placed cannot be canceled

What do I do if I get a damaged/ defective or incorrect product?

We offer a 5-Day Return Policy for all products.

Returns are accepted only for the following reasons:

  • Damaged Product
  • Dead on Arrival
  • Manufacturing Defect
  • Incomplete Product
  • Incorrect Product
  • Expired Product

The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

I just returned my products. When will I receive my refund?

If you’ve paid by card or NetBanking, your bank may take 2-7 additional business days to process the transaction.

If you’ve paid by cash

Just share your bank account details or your phonepe/gpay/paytm number.

How do I order products from HomeCentre.com?

Easy!

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your basket with the ‘Add to Basket’ button or buy them right away with the Buy Now button.
  3. Click your mini-basket from the lower right of the screen and hit the ‘Checkout Now’ button.
  4. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

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